Política de privacidade

 

Bellezaa is responsible for this store and website, including all information, content, features, tools, products, and related services, with the aim of providing you, the customer, a personalised shopping experience (the “Services”). Bellezaa is developed using Shopify technology, which enables us to provide the Services to you. This Privacy Policy explains how we collect, use, and share your personal information when you visit, use, make a purchase, or perform another transaction through the Services, or communicate with us in any other way. In case of any conflict between our Terms of Service and this Privacy Policy, the provisions of this Privacy Policy shall prevail with respect to the collection, processing, and sharing of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and shared as described herein.

**Personal Information We Collect or Process**

When we use the term "personal information," we refer to information that identifies or may be associated with you or another person. Personal information does not include data collected anonymously or data that has been de-identified so that it cannot identify or be associated with you. We may collect or process the following categories of personal information, including inferences drawn from this information, depending on how you interact with the Services, where you reside, and as permitted or required by applicable law:

* Contact information including your name, address, billing address, delivery address, phone number, and email.
* Financial information including credit card numbers, debit card details, payment card data, bank account information, transaction details, payment method, receipts, and other payment-related information.
* Account information including your username, password, security questions, preferences, and settings.
* Transaction information including items you view, add to cart, add to wish list, purchase, return, exchange, or cancel, as well as your previous transactions.
* Communications with us including information you provide when contacting our customer service.
* Device information including details about your device, browser or network connection, your IP address, or other unique identifiers.
* Usage information including how and when you interact with the Services, such as when you access or navigate any of them.

**Sources of Personal Information**

We may collect personal information from the following sources:

* Directly from you when you create an account, visit or use the Services, communicate with us, or provide your personal information in any other way.
* Automatically through the Services including your device when you use our products or services or visit our websites, and through cookies or similar technologies.
* From our service providers when we engage them to provide certain technologies and when they collect or process your personal information on our behalf.
* From our partners or third parties.

**How We Use Your Personal Information**

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

* To provide, personalise, and improve the Services. This includes fulfilling contracts, processing payments and orders, remembering your preferences and items of interest, sending account-related notifications, handling purchases, returns, exchanges, or other transactions, creating and managing your account, arranging order shipment, facilitating returns and exchanges, allowing you to post reviews, and providing a personalised shopping experience such as recommending related products.
* Marketing and advertising. We use your personal information for marketing and promotional purposes such as sending promotional communications by email, text message, or mail, and displaying online advertisements about products or services on our Services and other websites, including based on items you have purchased or added to your cart or other activities on the Services.
* Security and fraud prevention. We use your personal information to authenticate your account, ensure secure shopping and payment experiences, detect, investigate, or act on potential fraudulent, illegal, unsafe or malicious activities, protect public safety, and maintain the security of our Services. If you choose to use the Services and create an account, you are responsible for keeping your login credentials secure. For your safety, avoid sharing your username, password, or any access information with others.
* Communications with you. We use your personal information to provide customer service, respond to your requests, provide efficient services, and maintain our business relationship with you.
* Legal reasons. We use your personal information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement or government authorities, to investigate or participate in potential or actual legal proceedings or other disputes, and to enforce or investigate possible violations of our terms or policies.

**How We Share Your Personal Information**

In certain circumstances, we may share your personal information with third parties for legitimate purposes as described in this Privacy Policy, including:

* With Shopify, manufacturers, and other partners providing services on our behalf (such as IT management, payment processing, data analysis, customer service, cloud storage, order processing, and shipping).
* With commercial and marketing partners to deliver marketing and advertising services to you. For example, we use Shopify to enable personalised advertising with third-party services based on your online activity across different merchants and websites. Our commercial and marketing partners will use your information according to their own privacy policies. Depending on your location, you may have the right to ask us not to share your information for personalised advertising and marketing based on your online activity.
* When you authorise, request, or consent to sharing certain information with third parties, for example for product delivery or when using social media widgets or login integrations.
* With our affiliates or other companies within the same corporate group.
* In connection with business transactions such as mergers or insolvencies, to comply with legal obligations (including subpoenas or similar requests), to enforce our terms or policies, and to protect or defend our Services, our rights, and the rights of our users or third parties.

**Relationship with Shopify**

The Services are hosted by Shopify, which collects and processes personal information about your access and use of the Services to provide and improve the Services for you. The information you submit through the Services will be transmitted to and shared with Shopify and third parties who may be located in countries different from your residence, to provide and improve the Services. Additionally, to help protect, expand, and improve our business, we use some advanced Shopify features that incorporate data obtained from your interactions with our store, other merchants, and Shopify itself. For these features, Shopify is responsible for processing personal information, including responding to your requests related to your rights under data protection laws. To learn more about how Shopify uses your personal information and your rights, please visit Shopify’s Privacy Policy. Depending on your location, you may exercise certain rights regarding your personal information there.

**Third-Party Websites and Links**

The Services may contain links to websites or other online platforms operated by third parties. If you access these links to sites not affiliated or controlled by us, we recommend reviewing their privacy and security policies as well as their terms and conditions. We do not guarantee or accept responsibility for the privacy or security practices of those sites, including the accuracy, completeness, or reliability of the information they provide. Information you share in public or semi-public environments, such as third-party social networks, may be viewed by other users of the Services and/or those platforms without limitation on use by us or third parties. Inclusion of such links in the Services does not constitute endorsement of the content or operators of those platforms, unless explicitly stated.

**Children’s Information**

The Services are not intended for use by children, and we do not knowingly collect personal information from minors as defined by applicable law. If you are a parent or legal guardian of a child who has shared personal information with us, you may contact us using the details below to request deletion of such data. As of the effective date of this Privacy Policy, we have no actual knowledge that we “share” or “sell” (as defined by applicable law) personal information of persons under 16 years of age.

**Security and Retention of Your Information**

While we implement appropriate security measures to protect your personal information, no system is completely infallible. Therefore, we cannot guarantee “absolute security”. Additionally, data transmitted to us may not be protected during transit. For this reason, we recommend avoiding sending sensitive or confidential information through unsecured means.

The period for which we retain your personal information may vary depending on factors such as the need to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce contracts and policies.

**Your Rights and Choices**

Depending on your location, you may have some or all of the rights below regarding your personal information. However, these rights are not absolute, may only apply in certain circumstances, and Shopify may refuse a request as permitted by law.

* Right of access: You may have the right to request access to the personal information we hold about you.
* Right of deletion: You may have the right to request that we delete your personal information.
* Right of correction: You may have the right to request correction of inaccurate personal information we hold.
* Right to data portability: You may have the right to receive a copy of your personal information and request transfer to third parties, subject to certain conditions and exceptions.
* Management of communication preferences: We may send you promotional emails, which you can unsubscribe from at any time using the unsubscribe option in the emails. Even if you opt out of promotional communications, we may still send non-promotional messages such as account or order notifications.

You can exercise any of these rights directly through the Services, when available, or by contacting us using the information below. For more on how Shopify uses your personal information and your rights related to Shopify’s processing, visit [https://privacy.shopify.com/en](https://privacy.shopify.com/en).

We will not discriminate against you for exercising your rights. You may need to verify your identity before we process your requests, as permitted or required by law. Under applicable laws, you may appoint an authorised representative to act on your behalf to exercise your rights. Before accepting such requests from representatives, we will require proof of authorisation to act on your behalf. We may also ask you to confirm your identity directly with us. We will respond to requests within the timeframe required by applicable law.

**Complaints**

If you have a complaint about how we process your personal information, please contact us using the details below. Depending on your location, you may have the right to challenge our decision by contacting us again or to file a complaint with your local data protection authority.

**International Transfers**

Your personal information may be transferred, stored, and processed outside the country where you reside.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will use recognised transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent UK-issued contracts, unless the transfer is to a country deemed to have an adequate level of protection.

**Changes to This Privacy Policy**

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised version on this website, update the “Last Updated” date, and provide notice as required by applicable law.

**Contact**

If you have any questions about our privacy practices or this Privacy Policy, or wish to exercise any of your rights, please contact us by phone or email at [bellezaastore1@gmail.com](mailto:bellezaastore1@gmail.com), or at the address:

413 Oxford Road, CASA,
Manchester, ENG,
M13 9PG, UK

**7. Cookies**

Our website uses cookies. You can control and manage cookies through your browser settings.

**8. Children’s Privacy**

Our website is not intended for children under 13 years old. We do not knowingly collect personal data from children.

**9. Changes to This Policy**

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date.

**10. Contact Us**

If you have any questions about this privacy policy or your data, please contact us at:

Email: [support@bellezaastore.com](mailto:support@bellezaastore.com)
Address: Bellezaastore, 123 Fashion Street, London, UK